Subject to the terms and conditions of this Limited Warranty Statement (the “Limited Warranty”), Hisense HVAC warrants to the original purchaser of this system (as used herein, “System” shall mean Hisense HVAC VRF outdoor and indoor components connected via refrigerant piping and electrical wiring) purchased and installed on or after January 1, 2023, from a licensed HVAC contractor within United States, that:
Equipment parts are warranted with a 2 year warranty to the original owner from the date of installation by a licensed contractor.
For a period of 2 year following the date of installation, Hisense HVAC will replace any part that proves to be defective due to improper workmanship or material without charging for the part. The remaining year of the initial 2 year warranty is offered on replacement parts. Replacement parts may be new or remanufactured, and they may be of the same kind and quality. Defective parts exchanged under warranty must be made available to Hisense HVAC for quality control.
The compressor(s) is warranted to the original owner for a period of 2 years from the date of installation by a licensed contractor.
If the compressor(s) should prove defective due to improper workmanship and/or material for a period of 2 years from the date of installation, Hisense HVAC will exchange any defective compressor without charge. Replacement compressors are warranted for the remainder of the original 2 year warranty period. Compressors used for replacement may be of like kind and quality and may be new or remanufactured. Defective compressors exchanged under warranty must be made available to Hisense HVAC for quality control.
Despite the preceding, upon completion of the Extended Warranty Process, the system parts and compressor(s) will be warranted to the original owner for a period of 10 years from the date of installation if the following are completed:
The System is designed a using the HiSelection software.
The installing contractor has completed the assigned required Hisense HVAC installation & start-up training per the Hisense HVAC Extended Warranty Process.
The contractor/distributor has completed the requirements for submission of the Hisense HVAC Extended Warranty Process.
For 10 years following the date of installation, Hisense HVAC will replace any parts or the compressor that proves to be defective, free of charge. This warranty applies to parts and/or the compressor that are defective due to poor workmanship and/or material. The remaining 10 years of the original warranty are covered by the replacement components and/or compressor. Compressor and/or parts used as replacements may be brand-new or remanufactured and of like kind and quality. Defective parts and/or compressors must be made available must be made available to Hisense HVAC for quality control.
No paid labor.
This Limited Warranty does NOT include labor, or any other costs incurred for service, maintenance, repair, removing, replacing, installing, complying with local building and electric codes, shipping, handling or replacement of the System, compressors, or any other parts. The owner is solely responsible for all labor and other costs of maintaining, installing, and servicing the system.
Items not covered in the limited warranty policy:
Malfunction or failure of the System, property damages, or personal injury caused by or resulting from:
Abuse, negligence, or misuse.
Operation of the System in a corrosive enviroment with harmful chemicals present.
Installation or service work by anyone other than a licensed contractor.
Improper application of System components.
Refrigerant.
Freight damage.
Events beyond our control, such as damage from lightning, acts of God, power surges, fluctuations in or interruptions of electrical power, rodents, insects, or other animal- or pest-related problems.
SOME STATES DO NOT ALLOW LIMITATIONS ON WARRANTIES OR EXCLUSIONS OR LIMITATION OF DAMAGES, SO THE MENTIONED LIMITATIONS OR EXCLUSIONS MAY NOT APPLY
THIS LIMITED WARRANTY ALSO EXCLUDES:
Service calls where no defect in the system is covered under this warranty.
System setups or installations.
Modifications or adjustments to the user controls.
The provision of any technical advice, information, and/or service by Hisense HVAC to the original owner, contractor, distributor, or in any other way assisting in connection with the System shall not enlarge, extend, be affected by, or give rise to any obligation or liability, and shall not be deemed to constitute a breach of this Limited Warranty.
NO WAY SHALL HISENSE HVAC BE RESPONSIBLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION, INFRINGEMENT OF THIRD PARTY RIGHTS, LOSS OF GOODWILL, LOSS OF REVENUES OR PROFITS, WORK STOP PAGE, SYSTEM FAILURE, IMPAIRMENT OF OTHER GOODS, COSTS OF REMOVAL. A SYSTEM'S ACTUAL PURCHASE PRICE FOR WHICH ANY CLAIM IS MADE SHALL BE THE MAXIMUM AMOUNT OF HISENSE HVAC’S LIABILITY.
The original owner has certain legal rights under this Limited Warranty, and those rights may also differ from state to state.
This Limited Warranty is not transferable and is only valid within United States, Alaska, and Hawaii.
PLEASE READ THE OPERATIONS MANUAL AND THE TECHNICAL DOCUMENTATION FOR YOUR SYSTEM PRIOR TO REQUESTING SERVICE to ensure that the user controls are set up correctly for the System's power supply and to confirm that the system is receiving an adequate power supply.
I. Contact the licensed HVAC contractor who installed your system, or a different licensed HVAC contractor, or an authorized Hisense HVAC distributor within the applicable warranty period.
II. When requesting warranty service, documentation of the installation date is required. A sales receipt for the System or any other document that identifies the installation date, such as a permit is acceptable. In the case of unacceptable evidence of installation date, 120 days after the date of manufacture stamped on the product shall be when this limited warranty is considered to have started within the System.
III. A licensed HVAC contractor or servicer must perform all repairs covered by this Limited Warranty.Upon satisfactory completion of the extended warranty process, a newly purchased and installed Hisense HVAC VRF system(s) sold on or after January 1, 2023, shall qualify for an extended warranty period of ten (10) years for parts and ten (10) years for the compressor(s). All submission requirements must be completed and submitted within 45 days of documented system start-up.
1. COMPLETED AS-BUILT SELECTION FILE
2. COMPLETED INSTALLATION & PRE-STARTUP CHECKLIST
3. SUCCESSFULLY COMPLETED HISENSE HVAC VRF INSTALL TRAINING
4. ONE HOUR OF SYSTEM(S) RUN TIME CHECKER DATA COLLECTION
COMPLETED AS-BUILT SELECTION FILE.
For VRF systems to function properly an accurate understanding of the system layout and design is crucial. Our Selection software specifies the equipment, piping size & length, and refrigerant charge. Submission of the system(s) “as-built” selection file is required.
COMPLETED INSTALLATION & PRE-STARTUP CHECKLIST.
A comprehensive report of the equipment on site that includes installation workmanship and quality checks throughout the installation process is required and provided by Hisense HVAC representatives.
SUCCESSFULLY COMPLETED HISENSE HVAC VRF INSTALL TRAINING.
Completion of installation training is to be completed prior to the start of installation work. A Hisense HVAC representative will coordinate training with a licensed installation contractor.
SYSTEM(S) RUN TIME DATA COLLECTION.
A minimum of no less than one hour of system runtime data shall be submitted. Data must be in one mode only heating or cooling.
All files and documents must be submitted to hvac.warranty@hisense.com within 45 days of documented startup. Upon satisfactory review of submission, an extended warranty letter will be generated and sent to the Regional Sales Manager, Distributor, installation contractor, and building owner.
Tel: 001-415-578-7342
E-mail: americashvac@hisense.com
